Refund Policy

Effective Date: May 20, 2025

At Fantastic Pets: Merge & Evolve, we strive to provide an enjoyable and transparent experience for all users. This Refund Policy outlines how we handle refund requests for digital purchases made through our website (playandgrin.com) and mobile app. By making a purchase, you agree to the terms below.

1. Who’s Eligible for a Refund?

You may be eligible for a refund under the following conditions:

• The request is submitted within 14 days of purchase.
• The item is not a consumable that’s already been used in-game.
• The request does not involve violations of our Terms and Conditions.
• All eligibility decisions are made at our discretion.

2. How to Request a Refund

To submit a refund request, please:

• Email us at [email protected] or use the in-app support option.
• Include:
  • Your account name and email
  • Transaction details (purchase date, amount, order ID)
  • Brief explanation for the refund
• Our support team will respond within 5–7 business days.

3. How Refunds Are Processed

If approved, refunds will be issued to the original payment method. Please note:

• Processing time depends on your bank or payment provider.
• Additional verification may be required.
• We reserve the right to deny refunds if abuse or fraud is suspected.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Used or consumed digital items (e.g. potions, boosts).
• Purchases made via third-party platforms like Google Play or App Store — please refer to their refund policies.
• Fully delivered digital goods or services.

5. Policy Updates

We may update this policy at any time. Changes will be posted here and take immediate effect. Continued use of our services after a revision implies acceptance of the updated terms.

6. Need Help?

For questions or concerns about this policy, please contact us at [email protected].

This policy was last updated on May 20, 2025. By completing a transaction, you confirm that you’ve read and agree to the terms outlined above.